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Frequently Asked Questions |
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How can a laptop stand improve my
health? [show] [hide] |
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With a general increase in the use of laptops as a business tool, organisations are frequently choosing to use them as a replacement for desktop computers, but laptops are designed primarily as portable devices and prolonged or continuous use can be detrimental to your health. |
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When combined with an external keyboard and mouse a laptop stand or laptop arm allows the user to achieve an ergonomic and comfortable working position by raising the screen height. |
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What about health & safety
legislation? [show] [hide] |
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Current UK legislation Health & Safety (Display Screen Equipment) regulations 1992 as amended in 2002 states that employers must ensure laptop users comply with the regulations and recommends the use of equipment which mitigates the ergonomic disadvantages of portable DSE. |
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The Regulations require employers to minimise the risks in VDU work by ensuring workplaces and jobs are well designed. This includes home workers and laptop users habitually using a VDU for a significant part of your normal work. At LaptopStands.co.uk you will find a selection of high quality products designed to help your business comply with legislation and support healthy computing throughout your organisation. |
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Link to HSE Regulations |
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What are the payment options? [show] [hide] |
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When you enter our on-line ordering process you will be asked to select one of the following options: |
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Both Sage Pay and PayPal are convenient and secure ways of paying for your purchase on-line. With PayPal you can either pay using an existing PayPal account or make a one-off payment using a credit or debit card. |
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To pay off-line by cheque or bank transfer simply choose this option, fill out our order form and arrange payment as indicated on the order acknowledgement that will be emailed to you. Your goods will be dispatched once payment is received. |
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In certain circumstances we will supply products against an official purchase order, in which case payment will be required within 30 days of delivery. In the first instance please contact us to request this method of purchasing from us. Once your account is approved, then
purchase orders should be emailed to info@visual-q.co.uk, faxed
to 01784 472143 or posted to:
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Visual-q Ltd
The Corner House
Willow Walk
Englefield Green
Surrey
TW20 0DQ |
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How do laptop stands get
delivered? [show] [hide] |
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Delivery times depend on order quantities and the current product stock position. Most of our products are held in stock and the majority of our orders are fulfilled within 3-5 working days of us receiving your payment. Some orders for Monitor arms and Laptop desks may take 7-10 days because they are not necessarily stocked locally. Accelerated delivery can often be arranged, but an additional charge will be made for this service. |
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Our UK delivery and handling charges are included in the prices displayed. Your order will be securely packaged and sent by Royal Mail First Class or by courier service, which will require a signature upon delivery. |
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If you order includes different products, then these may arrive as separate deliveries depending on where our stock is held. |
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What if an item is out of
stock? [show] [hide] |
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If your selected product is temporarily out of stock, we will advise you of the anticipated date of dispatch. You have the option to switch to a similar product or cancel if you consider lead times unacceptable. |
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Who do we contact for UK customer
support? [show] [hide] |
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Write to our Registered Address:
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Visual-q Ltd |
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The Corner House |
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Willow Walk |
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Englefield Green |
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Surrey |
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TW20 0DQ |
Company Registration No: 4510103 |
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| Email: |
info@visual-q.co.uk |
Telephone: 01784 477780 |
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Can we return an item? [show] [hide] |
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Damaged goods and returns: |
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If goods are being returned to us as unsuitable for their intended purpose or because they were found to be either damaged or defective upon delivery, please inform Customer Services on 01784 477780 or e-mail info@visual-q.co.uk of your intention to return them to us within 7 working days of delivery and we will authorise with a Goods Return Number. Returns under warranty should likewise be advised by e-mail before posting. Please
parcel the goods securely and enclose a Laptop stands Returns Note and the original packaging so that we can deal with your replacement promptly. The cost of returning the goods will in the first instance be borne by the purchaser. In cases of confirmed warranty claims this return postage may be refunded. |
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Cooling off Period: |
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If for any reason you are unhappy with your purchase, contact us within seven working days after date of delivery and return to us with the original packaging and in a saleable condition. A full refund for the items will be made. The cost of returning these items must be paid for by the purchaser. |
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What is the warranty period? [show] [hide] |
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All products are checked prior to dispatch to ensure that it is defect free and we guarantee that our products will not fail due to a manufacturing defect for a period of 6 months provided the product has been used with care and for its intended purpose. |
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Our entire liability in respect of a product that has passed into the ownership of a customer shall be limited to a credit note in respect of the amount paid by the customer to Visual-q Ltd for the goods; or the replacement or repair of the goods by Visual-q Ltd. |
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If you consider that a product supplied by us has failed in some way, then please contact us with details of the problem and details of the original purchase. We will do our best to rectify the problem quickly and professionally. |
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This warranty statement does not effect your statutory rights and our returns policy conforms to our legal responsibilities under The Consumer Protection (Distance Selling) Regulations 2000. |
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What are the terms and conditions of
sale? [show] [hide] |
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Goods are sold subject to availability and at present purchases can only be accepted for delivery within the UK mainland, Northern Ireland, Jersey and Guernsey. |
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We reserve the right to alter the specification of the goods insofar as the performance of such goods is not materially altered. |
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Prices indicated within this web-site are exclusive of Value Added Tax. |
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General conditions of sale |
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What is your Privacy Policy? [show] [hide] |
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Privacy Policy |
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Visual-q Ltd is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) |
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Visual-q Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by this site is only used to: |
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Take and fulfil customer orders. |
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Administer and enhance the site and service. |
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Disclose information to third-parties for goods delivery purposes only. |
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Which laptop stand should I
choose? [show] [hide] |
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Portable stands
These fold in various ways to fit in a laptop bag and are specially designed to be light weight, but can also be used as desktop stands. :
Aero,
Cool,
Cricket,
Ergo-aid,
Touchdown,
Ergo-Stand,
U-Top,
ErgoFold 2;
Posture Pouch,
Smart Sleeve and Smart Shell
all offer an alternative to carrying a laptop stand as a separate item along with your laptop bag. |
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Desktop stands
These are heavier and bulkier, but can be more stable and some include additional features like integral USB port and cooling fans:
Hi-Riser,
ErgoStation USB,
Notepal,
Modulo,
iCE,
Ergo-Dock,
Pro Laptop Arm and
Jellyfish. |
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For stability with screens over 15.4" and wide screen laptops
we recommend the Hi-Riser as a semi portable and
ErgoStation USB,
Notepal,
Modulo,
iCE or
Ergo-Dock
for desktop use. |
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With the exception of the
Notepal,
iCE and
Modulo
stands our laptop stands do not allow the use of any controls or drives on the front edge of the base without first moving the laptop. |
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Laptops with a curve on the nearside edge of the case may not
work with
Jellyfish,
Ergo-Dock &
Ergo-Stand
because of the way they are supported. |
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If your laptop has a tendency to overheat, then we recommend the
ErgoStation USB
or the
Notepal
with their integral cooling fans or
Cool,
Cricket and
iCE all of which are designed to promote convection cooling. |
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Monitor Arms
These are designed to take up to 24” screens using the universal VESA fixing on the rear of the screen and provide varying levels of height and distance adjustment. Dual screens and laptop/flat screen combinations are also available. |
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Laptop Desks
Our desks range has been selected to provide compact ergonomic work options mainly for home office applications, but these are also be suitable for general office use. |
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Self-assembly
Some of our products are designed for self-assembly, in which case they come with clear assembly instructions. At most you will require a standard cross-head screw driver as any special tools are included with the product. |
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Laptop Essentials
