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Frequently Asked Questions |
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How can a laptop stand improve my
health? [show] [hide] |
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With a general increase in the use of laptops as a business
tool, organisations are frequently choosing to use them as a
replacement for desktop computers, but laptops are designed
primarily as portable devices and prolonged or continuous use can
be detrimental to your health. |
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When combined with an external keyboard and mouse a laptop
stand allows the user to achieve an ergonomic and comfortable
working position.
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What about health & safety
legislation? [show] [hide] |
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Current UK legislation Health & Safety (Display Screen
Equipment) regulations 1992 as amended in 2002 states that
employers must ensure laptop users comply with the regulations
and recommends the use of equipment which mitigates the ergonomic
disadvantages of portable DSE. |
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The Regulations require employers to minimise the risks in
VDU work by ensuring workplaces and jobs are well designed. This
includes home workers and laptop users habitually using a VDU for
a significant part of your normal work. At LaptopStands.co.uk you
will find a selection of high quality products designed to help
your business comply with legislation and support healthy
computing throughout your organisation. |
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Link to HSE
Regulations |
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Can we buy a laptop stand without a
PayPal account? [show] [hide] |
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PayPal is a convenient and secure way of paying for your
laptop stand. You can either pay using an existing PayPal account
or make a one-off payment using a credit or debit card. Simply
follow our ordering process and click on the PayPal check-out
button before you leave and enter your details when
prompted. |
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To place an order with us and pay by cheque or bank transfer
simply fill out our on-line order form and arrange payment as
indicated on the order acknowledgement that will be emailed to
you. Your goods will be dispatched once payment is received. |
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In certain circumstances we will supply laptop stands against
an official purchase order in which case payment will be required
within 30 days of delivery. In the first instance please contact us to request this method
of purchasing from us. Once your account is approved, then
purchase orders should be emailed to info@visual-q.co.uk, faxed
to 01784 472143 or posted to:
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Visual-q Ltd
The Corner House
Willow Walk
Englefield Green
Surrey
TW20 0DQ |
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How do laptop stands get
delivered? [show] [hide] |
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Delivery times depend on quantities and the current product
stock position. Orders are usually dispatched within 3-5 working
days of us receiving your payment. Accelerated delivery can often
be arranged, but an additional charge will be made for this
service. |
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Our UK delivery and handling charges are included in the
prices displayed. Your order will be securely packaged and sent
by Royal Mail First Class or by courier service, which will
require a signature upon delivery. |
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If you order includes different products, then these may
arrive as separate deliveries depending on where our stock is
held.
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What if an item is out of
stock? [show] [hide] |
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If your choice of laptop stand is temporarily out of stock,
we will advise you of the anticipated date of dispatch. You have
the option to switch to a similar product or cancel if you
consider lead times unacceptable.
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If you order includes different products, then these may
arrive as separate deliveries depending on where our stock is
held.
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Who do we contact for UK customer
support? [show] [hide] |
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Write to our Registered Address:
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Visual-q Ltd |
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The Corner House |
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Willow Walk |
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Englefield Green |
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Surrey |
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TW20 0DQ |
Company Registration No: 4510103 |
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| Email: |
info@visual-q.co.uk |
Telephone: 01784 477780 |
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Can we return an item? [show] [hide] |
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Damaged goods and returns: |
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If goods are being returned to us as unsuitable for their
intended purpose or because they were found to be either damaged
or defective upon delivery, please inform Customer Services on
01784 477780 or e-mail info@visual-q.co.uk of your intention to
return them to us within 7 working days of delivery and we will
authorise with a Goods Return Number. Returns under warranty
should likewise be advised by e-mail before posting. Please
parcel the goods securely and enclose a Laptop stands Returns Note and the
original packaging so that we can deal with your replacement
promptly. The cost of returning the goods will in the first
instance be borne by the purchaser. In cases of confirmed
warranty claims this return postage may be refunded. |
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Cooling off Period: |
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If for any reason you are unhappy with your purchase, contact
us within seven working days after date of delivery and return to
us with the original packaging and in a saleable condition. A
full refund for the items will be made. The cost of returning
these items must be paid for by the purchaser.
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What is the warranty period? [show] [hide] |
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All products are checked prior to dispatch to ensure that it
is defect free and we guarantee that our products will not fail
due to a manufacturing defect for a period of 6 months provided
the product has been used with care and for its intended
purpose. |
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Our entire liability in respect of a product that has passed
into the ownership of a customer shall be limited to a credit
note in respect of the amount paid by the customer to Visual-q
Ltd for the goods; or the replacement or repair of the goods by
Visual-q Ltd. |
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If you consider that a product supplied by us has failed in
some way, then please contact us with details of the problem and
details of the original purchase. We will do our best to rectify
the problem quickly and professionally. |
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This warranty statement does not effect your statutory rights
and our returns policy conforms to our legal responsibilities
under The Consumer Protection (Distance Selling) Regulations
2000.
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What are the terms and conditions of
sale? [show] [hide] |
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Goods are sold subject to availability and at present
purchases can only be accepted for delivery within the UK
mainland, Northern Ireland, Jersey and Guernsey. |
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We reserve the right to alter the specification of the goods
insofar as the performance of such goods is not materially
altered. |
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Prices indicated within this web-site are exclusive of Value
Added Tax. |
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General conditions of
sale
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What about data protection? [show] [hide] |
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We are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) |
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Any credit card information that you enter will only be
transmitted over a secure connection for this transaction only,
and is not held in a database at any time.
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Which laptop stand should I
choose? [show] [hide] |
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