Ergonomic essentials for laptop users at home, in the office or on the move.


Frequently Asked Questions

Ergonomics
 
How can a laptop stand improve my health?
With a general increase in the use of laptops as a business tool, organisations are frequently choosing to use them as a replacement for desktop computers, but laptops are designed primarily as portable devices and prolonged or continuous use can be detrimental to your health.
When combined with an external keyboard and mouse a laptop stand or laptop arm allows the user to work in comfort with the screen at the right height and the keyboard/mouse in the right position.
What about health & safety legislation?
Current UK legislation Health & Safety (Display Screen Equipment) regulations 1992 as amended in 2002 states that employers must ensure laptop users comply with the regulations and recommends the use of equipment which mitigates the ergonomic disadvantages of portable DSE.
The Regulations require employers to minimise the risks in VDU work by ensuring workplaces and jobs are well designed. This includes home workers and laptop users habitually using a VDU for a significant part of your normal work. At LaptopStands.co.uk you will find a selection of high quality products designed to help your business comply with legislation and support healthy computing throughout your organisation. Link to HSE Regulations
What are the payment options?
Both Sage Pay and PayPal are convenient and secure ways of paying for your purchase on-line. With PayPal you can either pay using an existing PayPal account or make a one-off payment using a credit or debit card.
To pay off-line by cheque or bank transfer simply choose this option, fill out our order form and arrange payment as indicated on the order acknowledgement that will be emailed to you. Your goods will be dispatched once payment is received.
In certain circumstances we will supply products against an official purchase order, in which case payment will be required within 30 days of delivery. In the first instance please contact us to request this method of purchasing from us. Once your account is approved, then purchase orders should be emailed to info@visual-q.co.uk, faxed to 01784 472143 or posted to:
Visual-q Ltd
The Corner House
Willow Walk
Englefield Green
Surrey
TW20 0DQ
How do laptop stands get delivered?
Delivery times depend on order quantities and the current product stock position. Most of our products are held in stock and the majority of our orders are fulfilled within 3-5 working days of us receiving your payment. Some orders for Monitor arms and Laptop desks may take 7-10 days because they are not necessarily stocked locally. Accelerated delivery can often be arranged, but an additional charge will be made for this service.
Our UK delivery and handling charges are included in the prices displayed. Your order will be securely packaged and sent by Royal Mail First Class or by courier service, which will require a signature upon delivery.
If you order includes different products, then these may arrive as separate deliveries depending on where our stock is held.
What if an item is out of stock?
If your selected product is temporarily out of stock, we will advise you of the anticipated date of dispatch. You have the option to switch to a similar product or cancel if you consider lead times unacceptable.
Who do we contact for UK customer support?
Write to our Registered Address:
Visual-q Ltd
The Corner House
Willow Walk
Englefield Green
Surrey
TW20 0DQ
Company Registration No: 4510103
Email:
info@visual-q.co.uk
Telephone: 01784 477780
Can we return an item?
If you would like to return an order to us for any of the following reasons:
  • You have decided it is not required.
  • It was found to be damaged upon delivery.
  • It is faulty and being returned under warranty

Please inform Customer Services on 01784 477780 or e-mail info@visual-q.co.uk to let us know. Note that different arrangements apply to consumer and business purchases.
In all cases please enclose a Laptop stands Returns Note, parcel the goods securely and return using a trackable delivery service. The cost of returning the goods will in the first instance be borne by the purchaser. In cases of confirmed delivery damage/warranty claims this return delivery charge will be refunded.

Cooling off Period:

If for any reason you are wish to return your purchase for a refund, please contact us as soon as possible after the date of delivery as it should be returned to us within the ‘cooling off’ period of 14 days.
Your rights are explained here: Citizens Advice- distance selling regulations
A full refund for the items will be made promptly once we have checked their condition. The cost of returning these items in good condition by trackable means must be paid for by the purchaser.

Business customers:

If you are returning goods for any reason other than they are faulty, then items must be returned to us within 7 days of delivery, and must be received by us in a saleable condition. A restocking fee of 15% in addition to an outbound £6.50 post and packing charge will be deducted from any refund made. Return delivery charges will not be refunded.
Warranty for business customers?
If you consider that a product supplied by us is faulty in some way, then please contact Customer Services on 01784 477780 or e-mail info@laptopstands.co.uk about the problem with details of the original purchase. We will do our best to rectify the problem quickly and repair, replace or arrange a refund once the claim has been approved.
Warranty for consumers?
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality and during the expected lifespan of your product you're entitled to the following:
up to 30 days:  If your goods are faulty, you can get a refund.
up to 6 months:  If it can't be repaired or replaced, then you're entitled to a full refund in most cases.
up to 6 years:  If the goods do not last a reasonable length of time you may be entitled to some money back.
Your rights are explained here: Citizens Advice-Consumer Rights Act 2015

If you consider that a product supplied by us is faulty in some way, then please contact Customer Services on 01784 477780 or e-mail info@laptopstands.co.uk about the problem with details of the original purchase. We will do our best to rectify the problem quickly and repair, replace or arrange a refund once the claim has been approved.
What are the terms and conditions of sale?
Goods are sold subject to availability.
We reserve the right to alter the specification of the goods insofar as the performance of such goods is not materially altered.
Prices indicated within this web-site are exclusive of Value Added Tax.
General conditions of sale
What is your Privacy Policy?
Visual-q Ltd is committed to protecting your privacy and will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
Visual-q Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Data collected by this site is only used to:
Take and fulfil customer orders.
Administer and enhance the site and service.
Disclose information to third-parties for goods delivery purposes only.
Cookies Statement
  Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you in anonymous form from other users of our website and helps us to provide you with an efficient experience when you browse our website. The cookies we use are either “analytical” cookies, which allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it, or functionally necessary for the site to operate. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.           You may delete and block all cookies from the sites, by activating the setting on your browser that allows you to refuse the setting of all or some cookies, but you may not be able to access all or parts of our site.        
How safe is my transaction?
Any business that stores, processes or transmits cardholder data is required to be Payment Card Industry (PCI) compliant.

Information security company Trustwave regularly check that our systems on www.laptopstands.co.uk keep your credit card and identity information secure. Click on the Trustwave image to see our current certificate.



We use external providers PayPal and Sage Pay for card transactions so that they are encrypted to the highest global standards and these payment systems are monitored and audited regularly so you can be confident our services are completely secure.

Transactions through these companies are processed using powerful fraud prevention tools and systems to ensure that we are offering a safe way to pay online.