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Frequently Asked Questions
 
Can we buy an Ergo-desk without a PayPal account?
Do you offer discount for bulk purchases?
How does the Ergo-Desk get delivered?
What if the Ergo-desk is out of stock?
Who do we contact for UK customer support?
Can we return an Ergo-desk?
What is the warranty period?
What are the terms and conditions of sale?
Ergo-desk user tips
 
Can we buy an Ergo-desk without a PayPal account?
 
PayPal is a convenient and secure way of paying for your Ergo-desk. You can either pay using an existing PayPal account or make a one-off payment using a credit or debit card. Simply follow our ordering process and click on the PayPal check-out button before you leave and enter your details when prompted. 
 
To place an order with us and pay by cheque or bank transfer simply fill out our on-line order form and arrange payment as indicated on the order acknowledgement that will be emailed to you. Your goods will be dispatched once payment is received.
 
In certain circumstances we will supply Ergo-desks against an official purchase order in which case payment will be required within 30 days of delivery. In the first instance please contact us to request this method of purchasing from us. Once your account is approved, then purchase orders should be emailed to info@visual-q.co.uk, faxed to 01784 472143 or posted to:
 
Visual-q Ltd
The Corner House
Willow Walk
Englefield Green
Surrey
TW20 0DQ
 
Do you offer discount for bulk purchases?
 
Please contact us to discuss discount on purchases of 5 or more units for the same delivery address.
 
How does my Ergo-desk get delivered?
 
Your Ergo-desk will be delivered by courier within 3 to 5 working days of us receiving your payment and will require a signature upon delivery. Delivery will be attempted twice before your consignment is returned to the courier’s depot. It is the purchaser’s responsibility to make proper arrangements to receive the goods. The Ergo-desk comes in a single box 67 x 67 x 17cm weighing 9.3 kg.
 
What if the Ergo-desk is out of stock?
 
If the Ergo-desk is temporarily out of stock, we will back-order for you and advise you of the anticipated date of dispatch. You have the option to cancel if you consider lead times unacceptable.
 
Who do we contact for UK customer support?
 
Write to our Registered Address:
  Visual-q Ltd  
  The Corner House  
  Willow Walk  
  Englefield Green  
  Surrey  
  TW20 0DQ Company Registration No: 4510103
   
Email: info@visual-q.co.uk Telephone: 01784 477780
 
Can we return an Ergo-desk?
 
Damaged goods and returns:
 
If goods are being returned to us as unsuitable for their intended purpose or because they were found to be either damaged or defective upon delivery, please inform Customer Services on 01784 477780 or e-mail info@visual-q.co.uk of your intention to return them to us within 7 working days of delivery and we will authorise with a Goods Return Number. Returns under warranty should likewise be advised by e-mail before posting. Please parcel the goods securely and enclose a Returns Note and the original packaging so that we can deal with your replacement promptly. The cost of returning the goods will in the first instance be borne by the purchaser. In cases of confirmed warranty claims this return postage may be refunded.
 
Cooling off Period:
 
If for any reason you are unhappy with your purchase, contact us within seven working days after date of delivery and return to us with the original packaging and in a saleable condition. A full refund for the items will be made (less original post & packaging @ £10.00) The cost of returning these items in good condition must be paid for by the purchaser.
 
What is the warranty period?
 
If you consider that a product supplied by us has some defect or has failed in some way within 12 months of purchase, then please contact Customer Services on 01784 477780 or e-mail info@visual-q.co.uk with details of the problem and of the original purchase reference . We will do our best to rectify the problem quickly and professionally.
 
What are the terms and conditions of sale?
 
General conditions of sale
 
Ergo-desk user tips:
 
The Ergo-desk is designed for self-assembly and comes with clear assembly instructions. Assembly instructions . All you require is a standard cross-head screw driver and a non-abrasive surface for assembly (eg Carpet), which should take around 15 minutes
 
For stability reasons we recommend that your IT equipment be removed before you adjust the height or move the Ergo-desk.
 
Placing equipment on the lower shelf ie printer or laptop bag will add to the stability of the unit.
 
When using a monitor on the top shelf you should use the monitor straps provided.
 
The Ergo-desk is designed to create an ergonomic workstation when combined with an adjustable (office) task chair. If you intend to use the Ergo-desk when seated on a low sofa or armchair, then you may need lower the desk to get the keyboard height right. This can be achieved by removing the set of casters, but this seating arrangement is unsuitable for intensive computing.