Free Mainland UK delivery for laptop users at home, in the office or on the move.


Delivery & Returns

Delivery times depend on order quantities and the current product stock position. Most of our products are held in stock and the majority of our orders are fulfilled within 3-5 working days of us receiving your payment. Some orders for larger items may take a few days longer because they are not necessarily stocked locally. Accelerated delivery can often be arranged, but an additional charge will be made for this service.
Our UK delivery and handling charges are included in the prices displayed and your order will be securely packaged and delivered by Royal Mail First Class or by a reliable courier service which will require a signature upon delivery.
If you order includes different products, then these may arrive as separate deliveries depending on where our stock is held.

Damaged goods and returns:

If you would like to return an order to us for any of the following reasons:
  • You have decided it is not required.
  • It was found to be damaged upon delivery.
  • It is faulty and being returned under warranty
Please inform Customer Services on 01784 477780 or e-mail info@visual-q.co.uk to let us know. Note that different arrangements apply to consumer and business purchases.
In all cases please enclose a Laptop stands Returns Note, parcel the goods securely and return using a trackable delivery service. The cost of returning the goods will in the first instance be borne by the purchaser. In cases of confirmed delivery damage/warranty claims this return delivery charge will be refunded.

Cooling off Period:

If for any reason you are wish to return your purchase for a refund, please contact us as soon as possible after the date of delivery as it should be returned to us within the ‘cooling off’ period of 14 days.
Your rights are explained here: Citizens Advice- distance selling regulations
A full refund for the items will be made promptly once we have checked their condition. The cost of returning these items in good condition by trackable means must be paid for by the purchaser.

Business customers:

If you are returning goods for any reason other than they are faulty, then items must be returned to us within 7 days of delivery, and must be received by us in a saleable condition. A restocking fee of 15% in addition to an outbound £6.50 post and packing charge will be deducted from any refund made. Return delivery charges will not be refunded.

Warranty for business customers:

If you consider that a product supplied by us is faulty in some way, then please contact Customer Services on 01784 477780 or e-mail info@laptopstands.co.uk about the problem with details of the original purchase. We will do our best to rectify the problem quickly and repair, replace or arrange a refund once the claim has been approved.

Warranty for consumers:

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality and during the expected lifespan of your product you're entitled to the following:
up to 30 days:  If your goods are faulty, you can get a refund.
up to 6 months:  If it can't be repaired or replaced, then you're entitled to a full refund in most cases.
up to 6 years:  If the goods do not last a reasonable length of time you may be entitled to some money back.
Your rights are explained here: Citizens Advice-Consumer Rights Act 2015

If you consider that a product supplied by us is faulty in some way, then please contact Customer Services on 01784 477780 or e-mail info@laptopstands.co.uk about the problem with details of the original purchase. We will do our best to rectify the problem quickly and repair, replace or arrange a refund once the claim has been approved.